Annual Subscriptions

Please note we offer a 14 days free trial to all customers prior to purchase in order to confirm functionality. As such, we will consider requests for refund only under the following circumstances:

1. No refund can be issued in case the customer does not follow technical support guidelines or refuses customer support help.

2. If the customer couldn’t provide all necessary data. This includes cases when customer might be required to get remote assistance.

3. If the customer has just changed his or her mind. Personal reasons (“I do not like it”, “I never installed the program”, “I did not mean to buy the program”) are not qualified for a refund.

5. If the target computer runs incomplete, pirated, not fully operational, or incompatible version of Windows.

6. If on the target computer full or partial Windows reinstallation took place, which resulted in Product being blocked.

Refund Procedure

All refund requests must be sent to [email protected] or via the support ticket system. Refunds are not accepted via Live Chat or any other contact channel. In cases when the refunds are approved and issued due to any other reason than the abovementioned ones the refunded amount will be 9% less than the paid amount due to fees related to payment processing fee charged by payment processors and banks.